Hi Jordan. Thanks for reading! Most CX folks are not using coronavirus as an "excuse." The issue, as I state in the piece, is that many companies are not staffed up to deal with the surge of orders as well as inevitable fulfillment issues caused by half-staffed (or less) warehouses, slowed-down delivery, etc.

I’m a columnist for OneZero, where I write about the intersection of health & tech. Also seen at Elemental, The Atlantic, VICE, and Vox. Brooklyn, NY.

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